The client must agree to the following terms set by Louis Ross Productions to proceed with any booking.

1. Retainer

A non-refundable retainer of 20% of the full fee is required to secure your booking with Louis Ross Productions. In the event of cancellation or postponement by the client, written notice must be given 90 days prior to the event. Where less than 90 days notice is given the full fee will be payable. This includes any cancellation due to COVID-19 – if cancelled or postponement is required due to COVID-19, I can allow a reallocation of your retainer and any fees to a new date within 12 months. The retainer is still non-refundable if COVID-19 related.

1.1 Covid 19 Postponement Policy

If the event is able to happen with the client and Louis Ross Productions not restricted by law or mandates during any time throughout this and the client wishes to postpone the event. The full fee stated below will be invoiced as a rebooking fee to secure the new date.

2. Fee

The full fee is detailed in your invoice. This must be paid in full 14 days prior to your event. If payment cannot be arranged, Louis Ross Productions reserves the right to cancel the event with no notice. Please get in touch if you need to discuss payment options.

3. Meal

No meal will be required as I am on a strict diet and can bring my own food. As long as I have access to water i'll be fine. I do not drink alcohol on the job.

4. Safety

The client is responsible for ensuring safe and workable conditions for me, my equipment and vehicle. Louis and the client shall take necessary precautions to ensure such conditions. Louis Ross Productions reserves the right to seek compensation should any damage occur to any of the above.

5. Set up

A typical event system takes approximately 30 minutes to set up. I require 1 to 1.5 hours before performance start time to ensure everything is setup safely and tidy. If a larger setup is required I will arrange extra time to allow for set up.

6. Travel (Read if you are outside of Tauranga)

Travel is included in some cases up to 4 hours away from Tauranga. Other travel expenses are calculated at $1 per km outside of 25 km from me, located in Tauranga. Accomodation is not required if travel time is less than 4 hours one way, if travel time is further than 4 hours away accomodation will be required and this will be mentioned in your invoice.

7. Media

I may take some photos to use on my website or any social media. These can be uploaded to my social stories on the night or the day after your event. I may ask for one or two professional photos from your photographer (if available) so we can showcase your event further down the track for my marketing. If you would rather I not use any media from your event, please let me know. I may even bring my own photographer depending on the event and your consent.